I'm having a problem with my debit master card since I paid out our honeymoon plane ticket to Boracay online with Cathay Pacific Airlines. The debit card that I am using right now is the only card that I use for fast food or buying something online. I don't use any credit card anymore because I am having a hard time managing monthly bills and I hate worrying about late fees. Anyway back to my story, so I went to a Drive-thru in McDonald near by my other job. That's when I found out for the first that my debit card's acting weird and declined my payment for my meal that I ordered. I don't have any cash on my wallet, so I told the lady to hold on to my order and I'll be right back to get some cash from a nearest ATM machine. Yes it works with ATM, I got the cash that I needed and got my meal.

After that, a second transaction was made from my other job and it also declined my payment. Then I realized that something's going on with my WAMU debit card and told my self "I probably need to call WAMU to ask what's happening with my card".
That was last night when I called WAMU customer care and I spoke with a lady from their call center in the Philippines. She said that she need to transfer my call to their "Debit Card Department". So I waited... ok... wait wait wait... after 10 minutes I am still waiting and listening to their boring background piano song. After 5 minutes more, no body's still picking up my call from their "Debit Card Department". So I hang up and made another call, so another different customer rep lady and I repeated my self telling her about the problem and she said she needs to transfer me to their "Debit Card Department". By the time she's still telling me the words of "Debit Card Department" I cut her and told her that nobody's answering on that department and told her that was my second attempt to get some help but still I cant get hold of anyone and get the help that I need because nobody's there. She said they're experiencing a high volume of calls that's why the waiting time is very long. But my god it's 12 midnight when I called them, dapat hindi ganun. I know that I am not the only customer who's still up during that time. But they should anticipate the limit of waiting time atleast by hiring more people to help out with high volume of calls... hayyyy... Since I have no choice but to be transferred so I decided to wait. This time I told to myself that I will hang-up the fucking phone if I am going to wait for another 20 minutes of my life to hear the same old boring piano music on the background... After 25 minutes, I gave up. And decided to call again the next day.

So here I am now, I just called the WAMU customer care and I spoke to a lady from their callcenter in the Philippines again. She said that there is something fraudeulent going on with my Debit Card transaction few days ago. At last! may idea na ako kung bakit ganun! So she told me that I needed to get transfered (again) to their "Fraud Department". I told to my self after hearing that, "My god let me out!". I waited for about 15 minutes and still nobody's answering. So I hanged-up.

Lesson I've learned: Don't be fooled by free checking.
What to do: Close my account and switch to a better company with a better customer care.

Labels: finance